PRICES
Our web site contains unique and specific
information related to the products we manufacture and/or
sell. However, specifications and prices are subject to change
without notice. Product Engineering, LLC is not responsible
for changes in supplier prices or errors. All prices are quoted
in U.S. dollars and are F.O.B. Product
Engineering, LLC, Cape May Court House, NJ.
TERMS
$10.00 minimum order, plus postage and handling,
is required. Due to our daily volume of orders, once an order
has been placed, we are sorry but no changes or additions
can be made. If you need to add or change an order, we will
be glad to start a new order for you.
PAYMENT
CREDIT CARDS:
We accept Visa, Master Card, American Express, and Discover.
When paying with credit cards, please have your card number
and expiration date available and provide correct billing
address.
SHIPPING
All orders are sent via United Parcel Service. Next day or
second day air service is also available. Shipping and handling
charges are billed at the prevailing rate and added to the
invoice.
FOREIGN ORDERS
All foreign orders require payment in advance. Payment must
be made using Credit Card only. Where available, orders will
be shipped via U.P.S. otherwise, FedEx or an air freight company.
DAMAGED SHIPMENT
Upon receipt of an obviously damaged package, you have the
option of refusing delivery and the order will be returned
to Product Engineering, LLC or you may receive the order and
make note of the visible damage, in writing, to the carrier,
If upon inspection of the parts you find them damaged due
to the carriers handling, you then have 48 hours to file a
formal claim with the carrier. DO NOT RETURN DAMAGED PARTS
TO US. Keep the package and parts in the condition in which
you received them. Without the package, the carrier will void
our claim.
SHORTAGES
Any Shortages and/or discrepancies must be reported to Product
Engineering, LLC within 10 days from the receipt of
merchandise.
RETURN PARTS AUTHORIZATION
Any merchandise to be returned to Product
Engineering, LLC must be pre-approved by our customer
service department. Customer service can be reached during
regular business hours at 609-521-1212 or via e-mail at ecomm@productengr.com.
Items returned WILL be subject to a 20% RESTOCK CHARGE. All
returns must be "PREPAID POSTAGE" and "FULLY
INSURED", as we will not accept collect shipments. In
cases where a return is due to our error, we will refund or
credit the prepaid ground freight charges. Return claims must
be made within 10 days from the receive date of the shipment.
A copy of the original invoice must accompany returns. Refunds
will only be made as a credit on the credit card used in the
original order. Merchandise shipped in error will be exchanged
or refunded, at no charge. We cannot be responsible for unauthorized
returns. NO RETURNS ACCEPTED ON FOREIGN SHIPMENTS, CUSTOM
ITEMS, SPECIAL ORDERS, OR TOOLS.
REFUSED SHIPMENTS
Any customer who refuses delivery of an order (damaged shipment
excluded) will be required to pay the additional return freight
charges and a 20% restock fee. These charges must be paid
in full before any future orders will be shipped.
BACK ORDERS
If any item in your order happens to be out of stock at the
time your order is shipped, those items will be places on
back order for you and duly noted on your invoice/packing
slip. If after 30 days your backorder is not filled, you will
receive an inquiry to determine if you still want the parts
to remain on back order or funds returned and the parts taken
off the back order list. No back orders will be kept on order
shipped outside the United States.
